Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4601 Someone from NSW thinks vodafone is at 27 Dec 2010 06:35:13 PM
I just spent an hour and twenty minutes on the phone to vodafone, to make a complaint. After redirected to "different" departments twice, both of which could hardly understand english I got cut off!!!! Which is ironic considering the reason I called to complain is because every-phone call I make gets cut off. I do not receive calls. I do not receive text messages on time and can rarely send a text message without getting "sent failed" I am absolutely furious with vodafone. I have been with your network for approximately five years yet no loyalty or understanding is being showed to me. I pay a lot of money to get absolutely nothing. I am sending this because I am unable to speak to anyone on the phone despite being on hold. I expect to get some kind of compensation for this otherwise I will be withdrawing from vodafone as soon as I can as my contract is drawing to an end. I will also look into taking further action. I have lost a lot of business in the last few months because of vodafones pathetic, unreliable and unprofessional network.