Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4603 Someone from NSW thinks vodafone is No coverage at 27 Dec 2010 06:35:22 PM
Have been a Vodafone customer for approx 6 years and have never had a problem with them until the last 6 months, me and my wife have Iphone's and we are always getting No Service or only 1 bar of coverage, for the cost of the plans we are on we expect to get better, but at the moment are considering paying out the contracts to go elsewhere, but WHY should I????? Vodafone need to pull there act together, I have gone into a vodafone shop on various occasions only to be told to call customer service, then when I do call customer service I'm waiting for approx 40 mins before I get to speak to someone, I don't how long other people are waiting but when I'm working and I have to wait for more than 40 minutes, that's not very good Customer Service (my job suffers), when you finally get through to someone they aren't very helpful anyway, there is a language barrier.... VODAFONE PULL YOUR DAMN HEADS IN AND START GIVING US BETTER SERVICE..