Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4608 Someone from WA thinks vodafone is SUPER FAIL !!! at 27 Dec 2010 06:36:13 PM
What mess haven't I been in ?!
Besides the consistent no service in my own house or major shopping centres, having NO reception has got me into trouble NUMEROUS times, a recent one of those times being stuck at a festival at Claremont Showgrounds (inner suburbs of Perth!) and losing my friends. I had no reception in the complex, nor outside the complex of 5km away in Cottesloe! Luckily a taxi drove past an hour later and picked me up (which I didn't want to do being a young female by myself .. but had no choice), meanwhile my friends thought I had been abducted due to my absense for a few hours.
The insurance is RIDICULOUS and I do NOT recommend anybody get their phone insured by Vodafone - it's a scam. The ONLY way you can get your phone fixed under insurance is if you dropped it in the toilet because it's too unhygienic to assess (the software was buggere din my phone - a legit reason to be insured I feel as it was nothing to do with the care I provded to the handset..). After 4 weeks to 'assess' my phone, I called them and the phone had apparently already been assessed and they hadn't contacted me. The new phone was meant to be in the mail in 10 days. 3 weeks later I called to see where my phone was - it was on 'backorder'. I changed the model from my preffered phone so I could recieve it earlier. 4 weeks later .. still no phone. I ended up having to go into Vodafone and PAYING $800 upfront out of my own pocket for my insurance in order to get my desired phone I had been without for a few months! Vodafone promised to reimburse my money within 10 days - it took 3 weeks ($800 is a lot for a student!).
I am hanging out for my contract to end so I can get out of this mumbo jumbo! They expect me to pay my bill and cut me off when I don't ... but I only have coverage 2-5 hours a day when it wants to work not when I need my phone - who wants to pay $90.00 a month for a service that doesn't provide? Vodafone Fail !!
Besides the consistent no service in my own house or major shopping centres, having NO reception has got me into trouble NUMEROUS times, a recent one of those times being stuck at a festival at Claremont Showgrounds (inner suburbs of Perth!) and losing my friends. I had no reception in the complex, nor outside the complex of 5km away in Cottesloe! Luckily a taxi drove past an hour later and picked me up (which I didn't want to do being a young female by myself .. but had no choice), meanwhile my friends thought I had been abducted due to my absense for a few hours.
The insurance is RIDICULOUS and I do NOT recommend anybody get their phone insured by Vodafone - it's a scam. The ONLY way you can get your phone fixed under insurance is if you dropped it in the toilet because it's too unhygienic to assess (the software was buggere din my phone - a legit reason to be insured I feel as it was nothing to do with the care I provded to the handset..). After 4 weeks to 'assess' my phone, I called them and the phone had apparently already been assessed and they hadn't contacted me. The new phone was meant to be in the mail in 10 days. 3 weeks later I called to see where my phone was - it was on 'backorder'. I changed the model from my preffered phone so I could recieve it earlier. 4 weeks later .. still no phone. I ended up having to go into Vodafone and PAYING $800 upfront out of my own pocket for my insurance in order to get my desired phone I had been without for a few months! Vodafone promised to reimburse my money within 10 days - it took 3 weeks ($800 is a lot for a student!).
I am hanging out for my contract to end so I can get out of this mumbo jumbo! They expect me to pay my bill and cut me off when I don't ... but I only have coverage 2-5 hours a day when it wants to work not when I need my phone - who wants to pay $90.00 a month for a service that doesn't provide? Vodafone Fail !!