Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
461 Someone from NSW thinks vodafone is worse than 3? at 17 Dec 2010 04:43:08 PM
I'm with 3. Identical issues to everyone else here. For the past three months basically have not had a phone service: 'Network Lost' and 'Cellular data' messages popping up ever 5 seconds, text messages gone AWOL for hours, not able to connect to the Internet at all, and basically gave up even trying to make a call as it would drop out without fail even though I live 5km from the CBD.
Bit the bullet and moved to Telstra yesterday. Feels sooooooo good! I'd forgotten what it's like to actually have a working phone. Not once in all the hours I spent trying to resolve my issue with 3 customer service did anyone admit it might be a network issue. They had me restore my carrier settings, restore the factory settings (I lost all my photos and videos of my 2 month old baby - irreplaceable), new SIM card, had the Apple Store run checks on the phone... They wasted so much of my time (which I very little of with a new baby).
I talked and talked til I was blue in the face, and they finally agreed to let me off my contract on the proviso I return the handset that I've been paying off for 14 months. I'm going to do it just cos I want this over (but there is still a threat of charging me $500+ if the find a fault with the handset! I don't think so, Tim). Anyway...
Class Action, people!!!! Is all I can say.
Bit the bullet and moved to Telstra yesterday. Feels sooooooo good! I'd forgotten what it's like to actually have a working phone. Not once in all the hours I spent trying to resolve my issue with 3 customer service did anyone admit it might be a network issue. They had me restore my carrier settings, restore the factory settings (I lost all my photos and videos of my 2 month old baby - irreplaceable), new SIM card, had the Apple Store run checks on the phone... They wasted so much of my time (which I very little of with a new baby).
I talked and talked til I was blue in the face, and they finally agreed to let me off my contract on the proviso I return the handset that I've been paying off for 14 months. I'm going to do it just cos I want this over (but there is still a threat of charging me $500+ if the find a fault with the handset! I don't think so, Tim). Anyway...
Class Action, people!!!! Is all I can say.