Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4624 Someone from QLD thinks vodafone is impossible to deal with at 27 Dec 2010 06:40:40 PM
I have vodafone INTERNET. 1st month bill received by text, 2nd month by email, 3rd month 'twice' by email & 4th month NOT AT ALL! tried ringing vodafone to get bill, consultant asked for vodaphone mobile number, i explained I was an internet customer not a mobile customer therefore didnt have a mobile number consultant says 'sorry ma'am we cant assist you without a mobile number' then hung up!
Went INTO vodafone - stood there 15 minutes (initially i was only other customer in store apart from 2 people being served)& staff saw me waiting! other customers entered store & queued behind me (as you do)... my turn came, a lady walks up pushes in & the vodafone rep tells ME I have to wait now because they have started serving the other lady grrrr!... so of course i left. Went home, tried ringing again this time waited 58 minutes - no answer then got disconnected. went back into store (different store this time) got served. was told bill was due a few days earlier - explained i hadnt received email, was told that the email was showing as queued (meaning never got sent) no apologies just told to pay the bill at the post office - also told i may get a fee!!! (not a hope i'll be paying any fee).
My internet drops out ALL the time and shifts between 3G and H on a continuous basis making it almost impossible to keep a connection! I want to drop my dataplan to a lower one (im on month to month) but apparantly not allowed???
Try telling vodafone your problems, if they bother to answer there phones, THEY WONT CARE about your issues!!! They have absolutely DISGUSTING customer service and are impossible to reason with!!! Best thing to do - ditch them and go with another company!!!
Went INTO vodafone - stood there 15 minutes (initially i was only other customer in store apart from 2 people being served)& staff saw me waiting! other customers entered store & queued behind me (as you do)... my turn came, a lady walks up pushes in & the vodafone rep tells ME I have to wait now because they have started serving the other lady grrrr!... so of course i left. Went home, tried ringing again this time waited 58 minutes - no answer then got disconnected. went back into store (different store this time) got served. was told bill was due a few days earlier - explained i hadnt received email, was told that the email was showing as queued (meaning never got sent) no apologies just told to pay the bill at the post office - also told i may get a fee!!! (not a hope i'll be paying any fee).
My internet drops out ALL the time and shifts between 3G and H on a continuous basis making it almost impossible to keep a connection! I want to drop my dataplan to a lower one (im on month to month) but apparantly not allowed???
Try telling vodafone your problems, if they bother to answer there phones, THEY WONT CARE about your issues!!! They have absolutely DISGUSTING customer service and are impossible to reason with!!! Best thing to do - ditch them and go with another company!!!