Where do I begin??! Ok, been with Vodafone since July 2009 and I was on contract with an Iphone (older gen ones) for 24 months. Received really bad reception and finally decided to call Vodafone customer service (Oct 2010) to complain. Got told (by a very friendly lady I must say) that it was not Vodafone's services but the Iphone just has bad reception. Thing is, when I go to my mother's house the reception is fantastic, but as soon as I'm in my bedroom at home, I'll be lucky if I get one bar. But my partner who is with 3 gets perfect reception every time. Anyway I was basically told to change handsets, which would mean I would have to pay off the rest of my contract, which was about another $450 at the time. I said I wanted to change over to 3 to be on the same network as my partner because I wasn't happy with Vodafone's services, but was assured it was the Iphone causing the poor reception and I was convinced that Vodafone and 3 were to merge "very soon" and all would be the same soon anyway. I was told to consider the HTC phones as they were "top of the range" in smart phones and I would get the reception and services I needed. I hung up and considered my options. Went into a local Vodafone/3 store and told the sales person I wanted to cancel my contract with Vodafone and sign up with a new handset with 3. Again I got told by a young lady that I shouldn't bother because things are merging and 3 and Vodafone will all the the same "very soon", and it's more likely that my Iphone is causing the reception problems. So naively I believed the sales girl and canceled my contract and signed up to get another phone for another 24 months.. BIG MISTAKE! I got the HTC Legend and it is much worse than my Iphone!! I receive SMS's, calls and when I try to call Vodafone to complain and have to wait 30-45 mins to talk to someone, I get hung up on whilst waiting!! I have a newborn baby and don't have time to be sitting around waiting to talk to someone, nor do I have the time to go into a store and wait over an hour to talk to a sales person either! So basically I am stuck with a sh*t phone with no service and another 24 month contract at 49$ a month (not to mention the amount I have paid to Vodafone to cancel my previous contract with them!) I am at my wits end! I have also called recently to complain that I wasn't receiving any data services, fixed that problem but I am still not receiving reception. I am fed up. Really considering to not pay my next bill!