Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4636 Someone from VIC thinks vodafone is WORDS DO NOT DESCRIBE at 27 Dec 2010 06:42:45 PM
So I called Vodafone the other day to upgrade my plan, and after being on hold for 25 minutes they put me through to ... wait for it ... ANOTHER VODAFONE CUSTOMER ... yes that's right, someone who doesn't even work for Vodafone!! As if that isn't bad enough, I then hung up and called back again, only to be hung up on ... twice! After spending most of the day trying to get through with no luck I eventually went into a store the next day, who, actually were very helpful. They upgraded my plan and advised me someone would call me about ordering my new handset. They called alright ... 3 hrs later, and advised I couldn't get the phone I wanted because I had to be a customer for at least 3 months ... I HAVE BEEN A CUSTOMER FOR 8 YEARS VODAFONE YOU MORONS!!! I explained the only reason I changed my plan was so I could get the phone and advised I would be taking the matter further as I couldn't believe they could treat their loyal customers with such utter disrespect ... it was then they MAGICALLY found a way around the problem and ordered my new handset. Amazing!! This is aside from all of the connection issues I have with my phone and my home internet (it drops out at about 9 - 10pm every single night ... what the??)! Over it Vodafone! Your customer service is disgusting and the connection issues are a joke!!