Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4651 Someone from NSW thinks vodafone is Totally at 27 Dec 2010 06:45:53 PM
Having lost a phone I got a new one through Vodafone and supposedly placed on the new 75 dollar cap.
In November I received my bill for October. I owe over $700.
This is on top of the 900 free section.
When I looked at it I had been charged for phone calls which supposedly where free as they were with 3.
When I questioned it they said I was on the old plan.
I did eventually argue my case and they credited me $640.00.
However on the next bill, no credit and a 140 debt.
This is on top of the fact that my calls keep failing even though there is plenty of reception and messages taking up to two days to come through.
In November I received my bill for October. I owe over $700.
This is on top of the 900 free section.
When I looked at it I had been charged for phone calls which supposedly where free as they were with 3.
When I questioned it they said I was on the old plan.
I did eventually argue my case and they credited me $640.00.
However on the next bill, no credit and a 140 debt.
This is on top of the fact that my calls keep failing even though there is plenty of reception and messages taking up to two days to come through.