Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4725 Someone from QLD thinks vodafone is supremely! at 27 Dec 2010 07:01:34 PM
I use a vodafone dongle to acess the internet. They have had several 'problems' with yahoo and general connectivity, network coverage etc. When I ring them to speak to them I can either be on hold for an hour and a half or being insulted by rude, and obnoxious persons who have little graps of the English language. They have, on several occassions extended my data allowance and expiration date to apease me. This has been fine - but the problems never gert fixed! When I rang up exaberated they refused to authroise a refund as I had already been using their service!
The staff have blatantly lied to me on the phone by saying that they do not give data allowances or any kind of recompense - then when I demand to speak to a supervisor they offer data allowance to try to make me happy!
half the time i question whether i even get through the right people!
I am fed up and would be quite happy if they never existed. They are really uselss, overpriced and offer little or no customer satisfaction.
The staff have blatantly lied to me on the phone by saying that they do not give data allowances or any kind of recompense - then when I demand to speak to a supervisor they offer data allowance to try to make me happy!
half the time i question whether i even get through the right people!
I am fed up and would be quite happy if they never existed. They are really uselss, overpriced and offer little or no customer satisfaction.