26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4753 Someone from QLD thinks vodafone is blatantly overcharging even though never went over cap at 27 Dec 2010 07:07:59 PM
during my 2 year contract with vodafone $69 cap - would usually not even use the allocated amount of calls during each monthly billing period..this went on for over 14 months - then, for some reason - still not explained by vodafone my monthly bills would spike to anywhere between $260 - $370 dollars... i phoned and tried to explain that i never made that many calls, and that my past usage was always within or below the cap amount - to no avail...they were not interested...however, the very next month, after having complained in 'strong language' to the staff member, my monthly bill was once again down to the $70 amount...however, every 2nd or 4 month - it would be up again. vodafone staff not interested in doing anything about it...i also saw a charge for almost $22 for a 1223 number (which is for directory assistance for locating a phone number - and it usually only takes a minute or two) yet vodafone staff were not interested in following up with this query when i asked them to explain why my bill showed this amount - and as they issued the invoice and kept all records of all calls made and received - it would be a simple matter to correct this mistake - result: a big fat nothing - no action at all. pathetic service considering the market vodafone has - why is not there a duty to step up and provide a necessary service in this day and age. surely that is not an unreasonable request. thank you for setting up this site.