Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4780 Someone from NSW thinks vodafone is Fail = understatement at 27 Dec 2010 07:14:27 PM
-never any reception
-calls constantly drop out
-attempt to make calls = call failed/straight to message bank (lets hope im not ever in a compromising situation where i need to dial emergency because i'm sure id be long dead before actual connection)
-text messages delayed... sometimes by up to 12 hours
-internet coverage = inconsistent, rarely works
-when you're feeling frustrated and annoyed you try and vent some of this frustration with customer care, lara is never very helpful and neither are the impatient foreigners who i can never understand with those heavy accents. Call is often redirected 5 or 6 times before you actually express your frustration to the right person (by then your blood is boiling and youve told your story so many times youre considering recording yourself so you can just press play incase they decide to redirect your call AGAIN)
-telstra is looking very good right now
ps - hats off to whoever created this - playing the role of activist complainer can be so very empowering
-calls constantly drop out
-attempt to make calls = call failed/straight to message bank (lets hope im not ever in a compromising situation where i need to dial emergency because i'm sure id be long dead before actual connection)
-text messages delayed... sometimes by up to 12 hours
-internet coverage = inconsistent, rarely works
-when you're feeling frustrated and annoyed you try and vent some of this frustration with customer care, lara is never very helpful and neither are the impatient foreigners who i can never understand with those heavy accents. Call is often redirected 5 or 6 times before you actually express your frustration to the right person (by then your blood is boiling and youve told your story so many times youre considering recording yourself so you can just press play incase they decide to redirect your call AGAIN)
-telstra is looking very good right now
ps - hats off to whoever created this - playing the role of activist complainer can be so very empowering