26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4796 Someone from QLD thinks vodafone is Not too bad... but! at 27 Dec 2010 07:17:05 PM
I had an I phone with Vodafone for a year in melbourne, I actually had no network issues, and the phone worked okay in Ballarat.

However, the customer service was a nightmare! I left vodafone to upgrade to the 3GS earlier this year and switched to OPTUS. I asked for a final account and waited. And waited. And got one after three months showing that vodafone owed me about $40. So I sent an e-mail to the big V that took a week to be answered, saying that the e-mail team can't do a refund! So I tried the phone team, spent a while on hold and finally got through. After a 15 minute argument I was told that it would take 6 weeks to send me a cheque for the money, no interest would be applied and if I didn't like it someone would contact me. I asked the guy to get anyone to call me back to explain the 6 week delay for a cheque, noone ever has. Small fry I know but bloody annoying!