Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
483 Someone from NSW thinks vodafone is the worst in history at 17 Dec 2010 05:40:21 PM
I was with Vodafail for almost 14 years, but when the service went crap, I called to report and was on hold for 3 hours and 42 minutes without speaking to a single person, then they promised to call back as there was no one there who could deal with my issues. The next day, I was on hold for 5 different calls for over 6 hours all togther. I am disgusted by their complete disdain and utter lack of remorse or empathy for the issues the customers had to deal with. After they wouldn't do anything but off a lousy $20 one of credit, I complained to the Ombudsman and Vodafail finally agreed to let me out of my contract. They are a pathetic bunch of losers who believe that because you are in contract, they can treat you how they like and get away with it. The worst customer service in the world.