26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4837 Someone from WA thinks vodafone is No reception & poor service at 27 Dec 2010 07:23:15 PM
I have been with vodafone for a few years and was ok until the last couple of months where I started to get call drop outs and an inability to access my data. Trying to contact vodafone for a resolution is just ridiculous, after trying to call and being told there was a wait time of an hour I used their email complaints facility and though they say that you must respond within 120 or they close the job apparently they have no such time restraint, and when finally I had a response I was told to give 3 calls that dropout within the last 72 hours I said I couldn't since I had started to use my work phone (optus) as it was more reliable. I have contacted the TIO and am still waiting for a resolution. Don't call them for advice either, you'll be transferred between departments all of which want to blame your phone, and tell you that the reception in your area should be ok - well its not, hence the reason for my call!!! Still cannot believe that they pride themselves on their service, I would hate to see how they viewed bad service.