26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4850 Someone from VIC thinks vodafone is epic fail at 27 Dec 2010 07:25:28 PM
I have been on contract with my mobile and have had no support whatsoever when I wanted to purchase a new phone (I was supposedly had a "free" mobile but had to pay out the phone before I could buy a new one with them...WTF?!)This was after 4 phone calls with just as many "consultants"

But wait, this isn't the worst...
After my partner reported excellent coverage on his Vodafail 3G modem (after dismal reception and ongoing issues with my 3 one)I decided to go with Vodafail and hope that I would never had to contact support. They were quick to sell me one but once I started experiencing issues with reception and dropouts that was the end of it. I have tried different laptops and computers, reformatted my machine, tried multiple settings and configurations as well as multiple phone calls without resolution.

I have requested multiple times as that they cannot provide me with the service to which they agreed to that they have broken my contract and as such should be voided...I get one bill wiped for the issues and having to waste half my day on the phone in anger to them because they do not understand that I have completed all of their troubleshooting BS but still no resolution.

How about they pay my hourly rate in time that I have lost in work due to their failures?