26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4857 Someone from VIC thinks vodafone is at 27 Dec 2010 07:26:10 PM
I must be one of the lucky ones but I have had very few problems with Vodafone. The customer service is of course shocking and always has been, both instore and over the phone, and sometimes I have no 3G in a 3G Metro coverage area, but apart from that, I haven't had any dropouts or major problems. If I ever really need to gain assistance over the phone I tend to tell 'Lara' the IVR that I have lost my phone and I seem to get through to a customer rep, pretty quick. Seems to work everytime. I feel for everyone that has had lots of trouble and can only hope that due to all of the complaints, that hopefully Vodafone will fix all of the problems and do a network upgrade a.s.a.p or seriously risk losing all of their customers to other Telcos.