26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4875 Someone from WA thinks vodafone is It's not at 27 Dec 2010 07:30:06 PM
I personally think you all need to grow up. I live in a house of 4, where all of us are with Vodafone, we never ever have any dramas apart from that Saturday a couple of weeks ago where the network was down for 2 1/2 hours. Vodafone's coverage is not the best, hence why they are currently upgrading all there towers and extending there network. You can't expect the coverage to be perfectly fine when they are trying to make the network better for YOU customers. I used to work for a different telco company a year ago, the amount of clueless customers that came into our store and complained there phone "didn't" work was unbelievable. However, most of those customers had no idea how to use there handset, when all they needed to do was possibly turn the phone off and pull the sim card out and restart the phone. Mobile phones these days are technically advanced they are almost like computers, try leaving your computer on continuously for days at a time and then see how it functions. Restarting phones every so often can do them wonders, I think half the reason you guys are complaining is because you don't know how to work your handset. Quit wingeing, if your not happy with the service you get from Vodafone move on to a different provider at the end of your contract, I can almost assure you that you will have dramas with other providers too. Vodafone are the worlds largest network, and they know what they are doing. Please, move onto a network like Telstra and see what kind of service you get with them.
27 Dec 2010 07:35:04 PM: Thank you for that ramble, Vodafone employee.
For the record, I recently switched from Vodafone to Telstra. Telstra is amazing. I truly understand now what it means to have a smartphone. I am so happy I left that substandard, failed company.
27 Dec 2010 07:46:54 PM: Obviously a Vodafone employee!! Dumbass, their customer service is the most pathetic part of the company. The customer service I recieved was horrid. My phone would not make or recieve calls for days at a time, and if I did get through would cut out. You try sitting on hold every day for a few hours and see how it fucks up your day. You are a moron for writing on this site. This site is clearly for ppl who are pissed off wirh Vodafone, not do-gooders who want to stand up for them.
27 Dec 2010 08:23:38 PM: Just reading your comments explains to me you know nothing about mobile phones or computers. My mobile and computers are on 24/7. Its people like you that try to distort, manipulate and capitalise to your advantage at the expense of hard working Australians who only want what they pay for. Is that hard to do????? It is time for you to realise people are just getting sick and tired of telco's who do not provide the service. People are banding together because they have the power as a group to say "NO MORE" you are now accountable so do it right or else you have to answer the questions as to why is this happening. As for TELSTRA, I have just moved all my business and private phones to them (after 20 years) because they simply are the best in what they do. Yes, customer service and technical proficiency. Maybe as you put it "Vodafone, the worlds largest network" needs to get their learning cap on and take a few notes. The more comments you make, the deeper you sink into the Vodafone brainwashing black hole.
27 Dec 2010 08:23:54 PM: so, you think we "ALL need to grow up??" so everyone posting on this site and everyone losing business all over australia from dropped calls and lost text messages is an idiot who cant use their phone? I dont think so!!
28 Dec 2010 07:26:21 AM: You're entitled to your opinion, but it's wrong. In my line of work, coworkers use their phones constantly throughout the day. Im the only Vodafone user and also the only person who has calls drop out, no reception etc etc. I can't remember the last time I saw anyone else remove their sim card just to make a call, that's just f*#cking ridiculous.