Having been with vodafone since I got my first phone 10 years ago.. I have done my best to remain a faithful customer. However in the last 18 months their service, reception, data access has been nothing short of worthless. My best friend lives 3 hours away, is also a Vodafail customer. So we would regularly make use of their prepaid $29 caps, using the voda minutes... However without fail, every 10 minutes or so, the call would drop out causing us to have to recall the other person, wasting more money on connection, in the space of an hour phone call, the call dropped out 12 times.. that is once every 5 minutes. I live on top of a mountain in qld, and the only places in my house where I could get reception were if i stood my phone up on top of my computer tower, or if i was holding it above my head in the back yard. So because of that I had to go out and spend $50 on a blue tooth, just so i could talk to people. But still I only ever had 1 bar of reception. Then of course there were the text msg's. I would send one msg to my best friend, and she would receive 8 copies of the msg... all of which I had been charged for. When I asked voda why this was, I was told (by an outsourced Indian who's accent was so think I struggled to understand them) that it was a phone problem. So why is it then that I would receive multiple copies of the same msg from my best friend, when she had an entirely different phone? I asked voda about that... they hung up. Obscene at best... ignorant and rude. So i'd had enough... I swithced to telstra. But in order to use the same phone, I had to unlock it from Voda... Back to the Indian call centre I go. I was previously told by one of the local phone stores, that if I had put enough credit through the phone since I had owned it, that I would have it unlocked for free. When I called the call centre, I was told by one of their Indian operators, that I could have it unlocked if I paid $50 WHICH I MAY OR MAY NOT GET BACK IN CREDIT ON THE PHONE. What the hell?? I didn't want credit on the phone... I wanted to be done with Voda all together.. So at the advice of my parents I contacted the Telecommunications Industry Ombudsman who forwarded my complaint to voda. 8 Days later I received a phone call from an australian girl from their complaints centre who informed me that what I had been told by the phone centre was correct, and that the information given my by the indian call centre operator was absolute rubbish. They unlocked my phone for free and I am finally done with Vodafone. Come on Vodafone.... pull your fingers out of your backsides and fix the issues. Telstra have been wonderful since I switched to them. I'm answered almost immediately by their australian call centre, and the only one issue I had with them regarding the msg bank, they fixed immediately without problems or hassle. Thank you telsra.