Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4877 Someone from QLD thinks vodafone is A joke. at 27 Dec 2010 07:30:21 PM
I was in Sydney 3 weeks ago in the middle of the city in George Street and my vodafone iphone had NO reception... I had to turn my phone on and off and wait for 10 minutes before i had just 1 bar of reception. I have two phones on a $99 plan and 2 usb internet cards and both my phones constantly drop out of reception (i live in the centre of Brisbane), sometimes wont dial out or takes about 5 minutes to actually decide to dial out, voicemail can be up to 2 days to come through or i get delayed messages at 2am in the morning, my usb internet cards often fail to connect and i have to reinstall the software.
There is no point advertising good deals and competitive rates if the service provided is shit. In my opinion, Vodafone cannot compare themselves or their service to any of the major telco companies such as Telstra and Optus. You need to question the capacity of the vodafone network. It would appear that Vodafone have oversold their capacity and the number of users simply outweighs the network capability thus leading to the continued problems arrising in nearly every user. Surely this would be Misrepresentation under the Trade Practices Act. I certainly did not sign up to pay for a service that would not be given to me.
There is no point advertising good deals and competitive rates if the service provided is shit. In my opinion, Vodafone cannot compare themselves or their service to any of the major telco companies such as Telstra and Optus. You need to question the capacity of the vodafone network. It would appear that Vodafone have oversold their capacity and the number of users simply outweighs the network capability thus leading to the continued problems arrising in nearly every user. Surely this would be Misrepresentation under the Trade Practices Act. I certainly did not sign up to pay for a service that would not be given to me.