Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4902 Someone from QLD thinks vodafone is internet coverage at 27 Dec 2010 07:35:33 PM
i have been a vodafone customer for near on 32 months. for my mobile and 12 months for wireless plan. The problem i have is not with my mobile coverage like many others, but with my internet coverage. after having a great run with mobile coverage i thought it would be a natural transition to get vodafone internet. (i originally wanted to use Optus only optus dont cover my area of victoria point for wireless or broadband, and i refuse to use telstra no matter how cheap or expensive they are) With my vodafone internet i was assured that my area was covered for 3G coverage and the vodafone shop i applied through said we were in the best coverage area possible (all purple colour on their graph) after only a couple of weeks i relised that there was something not right. i rung the customer care line and after many negotations over a couple of weeks. they told me that they were upgrading towers in my area for better coverage. i accepted that. but then after a couple more weeks i relised it still wasnt much better. after a few more calls over a week vodafone then accepted that there was a problem and credited me $15/week on my plan for the remainder of it (its still being credited monthly) im a pretty simple person and hate technology at the best of times. the way i tell if my vodafone coverage is quick or not is by looking at the internet icon when connected and it says 'coverage Very Poor' 100% all the time any time of the day. But when i use the same wireless connection in Capalaba (10 mins from where i live) i have the 'connection read Very Good or Excellent' 100% all the time. i can definatly tell that the connection and download speed is more than acceptable for what i do. Overall its not acceptable for a major telco though to be inconsistant for coverage like this in such close areas and considering all the telcos piggyback their coverage of each others lines when service is bad, its definatly noy acceptable. If Telstra were not so tight and made to share their lines or rent them out to other telco companies every customer would probably get better coverage and service. Between the telco companies, the big 4 banks and woolies and coles it wouldnt suprise me if all of them are owned by the 1 company.