Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4928 Someone from QLD thinks vodafone is Bad at 27 Dec 2010 07:40:46 PM
I originally joined Vodafone prepaid about 10 years ago and their coverage, services and prices were ok as long as you lived in a major capital city and didn't venture out anywhere in the Country.
The past 1-2 years, especially since my prepaid service was switched to the 3g network I have noticed terrible reception and call quality even in built up areas. Also a couple of months ago when sending texts the people who I sent texts too advised me that they were getting 20 seperate texts of the exact same message and when I checked my account I discovered that I was getting charged for each and every one of them. I complained but it took Vodafone about 2-3 weeks to resolve the problem and credit me with 150 texts. I wonder how many people didn't know about that problem and were charged 20 times more than what they should have been for text messages.
I also spend a lot of time on the bay islands here in Brisbane with family and Vodafone has absolutely no coverage whatsoever. Regardless of their cheap plans and 60 day expiry I finally switched to a Telstra pre-paid plan last week and here on the bay islands I get 5/5 bars for reception.
OK I pay a little bit more for my service but at least I am getting what I pay for. And that my friends is what Vodafone's customers should do too if they are unhappy. Even if you are on a contract just cancel it and if they threaten to charge an early termination fee just threaten them with the TIO.
Maybe with no customers they might get the message?
The past 1-2 years, especially since my prepaid service was switched to the 3g network I have noticed terrible reception and call quality even in built up areas. Also a couple of months ago when sending texts the people who I sent texts too advised me that they were getting 20 seperate texts of the exact same message and when I checked my account I discovered that I was getting charged for each and every one of them. I complained but it took Vodafone about 2-3 weeks to resolve the problem and credit me with 150 texts. I wonder how many people didn't know about that problem and were charged 20 times more than what they should have been for text messages.
I also spend a lot of time on the bay islands here in Brisbane with family and Vodafone has absolutely no coverage whatsoever. Regardless of their cheap plans and 60 day expiry I finally switched to a Telstra pre-paid plan last week and here on the bay islands I get 5/5 bars for reception.
OK I pay a little bit more for my service but at least I am getting what I pay for. And that my friends is what Vodafone's customers should do too if they are unhappy. Even if you are on a contract just cancel it and if they threaten to charge an early termination fee just threaten them with the TIO.
Maybe with no customers they might get the message?