Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4941 Someone from WA thinks vodafone is terrible at 27 Dec 2010 07:44:00 PM
I recently wanted to upgrade my contract to get a new phone only to discover that I could not upgrade it in store - only by calling customer service. I called on a Monday and was on hold for 1.5 hours with no success. At one point they had called me back only to put me onto someone who could not do/handle what I needed and then put me on hold again. I had to work and so called after work on the same day only to be put on hold again.
I then tried again the next day, put on hold once again and finally got through, again to be put through to the wrong person, being put on hold AGAIN.
Internet access is constantly limited and inconsistent.
Not a happy customer!
I then tried again the next day, put on hold once again and finally got through, again to be put through to the wrong person, being put on hold AGAIN.
Internet access is constantly limited and inconsistent.
Not a happy customer!
27 Dec 2010 08:05:52 PM: Yep all this happened to me too- what a joke!!