Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4955 Someone from WA thinks vodafone is DISGRACE at 27 Dec 2010 07:46:25 PM
Hello all, 7 day ago i signed up on the $69 cap. This is used for my business.
Fortunately i didn't open the iPhone 4 they sent me. After being on hold for over an hour i finally got to speak to someone. After numerous transfers and , i made it clear that the service is not up to the required standard and that my business had suffered as a result of the continual drop out and bad reception issues. Initially they wanted a cancellation fee, but becuase i didn't open the box to the phone and because of my persistence, they said they will cancel the contract as soon as i drop the phone off to Australia Post.
Bootom line, their reception sucks and so do their internet services.
Also today i signed up on Telstra's $129 Cap. I have wireless with Telstra which is as fast as broadband and it never cuts out, also i don't get charged for excessive useage and have never had one problem with them. Telstra's reception is the best in the country. Telstra's prices have also come down alot and it is now time jump on board. It is not worth the money you think you save with vodafone when the reliability just isn't there! Another disgruntled EX VODAFONE CUSTOMER! Your VODAFAIL website inspired me and i thank you for taking action! TELSTRA all the way!!!!!
Fortunately i didn't open the iPhone 4 they sent me. After being on hold for over an hour i finally got to speak to someone. After numerous transfers and , i made it clear that the service is not up to the required standard and that my business had suffered as a result of the continual drop out and bad reception issues. Initially they wanted a cancellation fee, but becuase i didn't open the box to the phone and because of my persistence, they said they will cancel the contract as soon as i drop the phone off to Australia Post.
Bootom line, their reception sucks and so do their internet services.
Also today i signed up on Telstra's $129 Cap. I have wireless with Telstra which is as fast as broadband and it never cuts out, also i don't get charged for excessive useage and have never had one problem with them. Telstra's reception is the best in the country. Telstra's prices have also come down alot and it is now time jump on board. It is not worth the money you think you save with vodafone when the reliability just isn't there! Another disgruntled EX VODAFONE CUSTOMER! Your VODAFAIL website inspired me and i thank you for taking action! TELSTRA all the way!!!!!