Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4962 Someone from VIC thinks vodafone is Appalling at 27 Dec 2010 07:48:37 PM
I complained at my store about the sudden failure of my wireless USB broadband and after the usual "oh it must be your computer settings" blame-the-customer game, the store manager finally confessed that it was Vodafone's infrastructure not being set up to cope with the demand and it was causing service failure all over the place. Meanwhile, they were happily signing up new customers in the store. I had to go and buy a Telstra prepaid unit just to keep my business running. I am stuck in a contract until May 2011 with my phone and also suffer the dropouts, the texts/pxts that arrive hours or even days after sending. Unable to get through to customer service of course - you get runaround the menu and then put on hold forever. They just do what they want, and it's the consumers' job to be the police.