Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5012 Someone from WA thinks vodafone is Unprofessional at 27 Dec 2010 08:05:21 PM
Having had so many issues similiar to those already mentioned, I ported my number to another provider - called and said I could no longer receive my bill electronically as my number no longer existed in the system and that I would need a manual bill. Three phone calls later and all those wonderful explainations and 'yes we will put that in the system for you' later, I receive a letter from their debt collection office, telling me that due to my ignornance of all correspondence they were issueing me with a 72 hour demand notice. Needless to say, after more inconclusive phone calls and emails to Vodafone, no resolution, apology, or any satisfaction - I received another bill and another debt collection notice to finalise my account - that I had already finalised. Much happier with my new provider!!
27 Dec 2010 08:11:58 PM: yup thats another thing they keep sending me texts saying that my bill is avail but if I dont switch to online billing I'll be charged and to call a number. When I do they are asking me for a mobile number for vodafone I dont have one I only have a usb mobile internet stick with no number
27 Dec 2010 10:12:34 PM: USB Mobile Internet is still allocated a mobile number. It would be on your bill or contract information.