Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5024 Someone from NSW thinks vodafone is Pretty bad at 27 Dec 2010 08:07:42 PM
I bought Vodafone Mobile Broadband, prepaid 12G, valid for 1 year. I thought this would meet my needs well.
But I have had trouble getting an adequate signal even in cities. I had trouble in suburban Perth, in Melbourne CBD and suburbs, and in my home in the Wollongong area. In Brisbane suburbs it works - slowly. Not too bad in some Southern Sydney suburbs. In Blackburn, Melbourne I spent an hour on the phone trying to get help and eventually got a signal. (The agent was helpful.)
Overall, the signal strength often seems quite poor, even in cities. I have probably wasted the money I spent on Vodafone. To be fair, in the first week of problems they gave me the option of my money back, but I thought it would surely work well in other cities. Mostly it didn't. So I had to subscribe to Telstra mobile Broadband on a more expensive 2-year contract to be sure of coverage.
I would rather have just had Vodafone, which would have been adequate for my mobile broadband needs, but with my work, I need a reliable connection.
But I have had trouble getting an adequate signal even in cities. I had trouble in suburban Perth, in Melbourne CBD and suburbs, and in my home in the Wollongong area. In Brisbane suburbs it works - slowly. Not too bad in some Southern Sydney suburbs. In Blackburn, Melbourne I spent an hour on the phone trying to get help and eventually got a signal. (The agent was helpful.)
Overall, the signal strength often seems quite poor, even in cities. I have probably wasted the money I spent on Vodafone. To be fair, in the first week of problems they gave me the option of my money back, but I thought it would surely work well in other cities. Mostly it didn't. So I had to subscribe to Telstra mobile Broadband on a more expensive 2-year contract to be sure of coverage.
I would rather have just had Vodafone, which would have been adequate for my mobile broadband needs, but with my work, I need a reliable connection.