Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5069 Someone from NSW thinks vodafone is Who else hates Lara???? at 27 Dec 2010 08:16:01 PM
I'm amazed at the decline in standards from Vodafone over the years. I joined 7 years ago on the old 'No Plans' and was always really happy - great customer service, reasonable coverage, good deals, competitive prices, and I used to get a present from them every year for my loyalty. I've since gone on to have capped plans for my phone and mobile broadband in the last 3 years, and don't have too many good things to say about the company anymore.
I get reasonable service on my mobile, but mobile broadband is a bit of a joke. Coverage is VERY limited - I've never had more than 2 bars or 'Poor' service. Not to mention it recently dropped out completely for about a fortnight. Right before exams. Thanks. The same thing happened to several of my friends at the same time.
The worst thing though is the customer service. I've never gotten through to the right person/department straight away when calling, and I've often had to call multiple numbers. Setting up my mobile broadband, I kept getting told the number I had called wasn't correct - despite using the number that was in the setup instruction booklet, or calling the number that the previous operator had told me to call.
Recently trying to upgrade my plan, I actually yelled at an operator. Not intentionally, but I let out a loud, stern "NO!" when the person that I had been transferred to to change the plan attempted to transfer me back to the department I had just been transferred from.
In another instance, when trying to find out what was going on with a mobile broadband error, I spent 20mins on the phone, just to have the operator repeat my problem back at me and tell me that myvodafone.com wasn't working. Which I had also mentioned to him (and which it pretty much never is anyway...)
These things are frustrating, inconvenient, and a waste of all of our time. I don't mind being put on hold or transferred if my problems are going to be fixed! I think vodafone customer service suffers from a severe case of micro-management - no one person ever seems to think the customer's problem or issue is their responsibility!
Grrr vodafone. Grrr.
I get reasonable service on my mobile, but mobile broadband is a bit of a joke. Coverage is VERY limited - I've never had more than 2 bars or 'Poor' service. Not to mention it recently dropped out completely for about a fortnight. Right before exams. Thanks. The same thing happened to several of my friends at the same time.
The worst thing though is the customer service. I've never gotten through to the right person/department straight away when calling, and I've often had to call multiple numbers. Setting up my mobile broadband, I kept getting told the number I had called wasn't correct - despite using the number that was in the setup instruction booklet, or calling the number that the previous operator had told me to call.
Recently trying to upgrade my plan, I actually yelled at an operator. Not intentionally, but I let out a loud, stern "NO!" when the person that I had been transferred to to change the plan attempted to transfer me back to the department I had just been transferred from.
In another instance, when trying to find out what was going on with a mobile broadband error, I spent 20mins on the phone, just to have the operator repeat my problem back at me and tell me that myvodafone.com wasn't working. Which I had also mentioned to him (and which it pretty much never is anyway...)
These things are frustrating, inconvenient, and a waste of all of our time. I don't mind being put on hold or transferred if my problems are going to be fixed! I think vodafone customer service suffers from a severe case of micro-management - no one person ever seems to think the customer's problem or issue is their responsibility!
Grrr vodafone. Grrr.
27 Dec 2010 08:33:44 PM: same...joined vodafone in 2001 and they were great, have definitely noticed a decline in the last year or so.