26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5081 Someone from VIC thinks vodafone is Major FAIL to the power of 3! at 27 Dec 2010 08:21:28 PM
Ordered a new iphone in August thru 3, my current carrier... still have yet to receive this, and yet I am being charged for the handset for the last 4 months and delivery fees for the handset, that was never shipped from the warehouse...!!??
WTF VodaFAIL < 3 !!??
27 Dec 2010 08:31:25 PM: Make a formal complaint to the Telco Ombudsman and get a reference number. You should get compensation. Thats illegal.
28 Dec 2010 09:45:26 AM: Yeah, thanks. It is illegal. Not only have they not provided what I am being charged for, I am being charged different pricing to what I agreed to in the online contract, which is more expensive of course.... I have a level two complaint pending at the moment.... planning to move to another carrier... (OPTUS) when this is all sorted out....

Sometimes company mergers and sending things offshore are not the best business practice.
6 Jul 2011 05:18:31 PM: So, I have now changed carriers and am very happy with them. But guess what, after my ombudsman complaint was resolved I am still receiving bills for the handset that they never sent me, which are for zero dollars. I cancelled with them and thought I would never have to deal with them again, but now I am still getting billed?! Has this happened to anyone else at all? I just can't be bothered dealing with them again. My last complaint went on from august 2010 and was only resolved in January 2011....