26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5086 Someone from VIC thinks vodafone is Epic fail in customer service at 27 Dec 2010 08:22:28 PM
I tried to call to cancel my mobile broadband When I finally got to speak to someone, I was told they couldn't look up my account with my name and address. I was going to complain, then I got hung up on. I called again with the SIM number and was on hold again, so I left my number to get someone to call me back. I finally spoke to someone who went through all my details, and then told me I had to speak to the cancellations department. I was put on hold for another 55 minutes, waiting to speak to the right department. When I finally got through I had to repeat everything again and then dodge repeated attempts to get me to stay with Vodafone. How about no.
27 Dec 2010 08:32:52 PM: Forgot to mention, cancelled mobile broadband because despite living in Fitzroy on the edge of Melbourne's CBD the reception was so bad I couldn't open emails except at like 2.30am (except on weekends when the network was busy then too). TERRIBLE.
28 Dec 2010 08:00:47 AM: Hi, Im doing a story on Vodaphone for ch 7 tonight. Would you please give me a call on 9697 7823? Thanks Lynda