Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
510 Someone from NSW thinks vodafone is Fail at 17 Dec 2010 06:36:52 PM
I had a bizarre experience with Vodafone. All of a sudden they extracted about 4 times the usual monthly amount from my account(about $260)- with no explanation. Then someone rang me from a private mobile number claiming to be a VF representative and offering to update my contract. He asked for my details and I told him he could shove it- I asked for him to verify to me he was actually from VF but he was not allowed to ... or something. The impass ended when I rang their usual customer service number and had to wait the average about 45 minutes for an answer(the OS call centre worker confirmed the last guys was actually from VF). I went on to express my disappointed at being charged such a ludicrous amount, and he seemed to explain it was because of some change in the contract.. It was never really clear- but - and this is the killer- He offered to update my contract and retrospectivly apply this update so I wouldnt get charged as much. Of course I agreed. I was shanghai'd. When this was done he claimed I was $170 in credit, which VF would kindly hold onto for me. They still have my money(each month I use up some of this excess credit). They are a corporate cancer.