Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5117 Someone from VIC thinks vodafone is Poor service at 27 Dec 2010 08:30:26 PM
I'm a sales rep, so i need to be on the phone alot, but it's hard when your making a call, and for no reason the call drops out, with full signal strength, WTF, and trying to use the internet, i spend more time waiting for a page to load it's a joke, ans the other week i found out that i haven't been able to receive any picture msg, when i rang vodafail, i was on the phone for 2 hours, they did fix the problem, it wasn't the phone, it was something on there end, so thanks Vodafail for all the messages i have missed. And now to missed calls and voicemail, sometime my phone doesn't ring, and about 30 mins later i find out i have 3-4 missed calls, one hour later i have the voicemail arrives, sorry but thats to long. Why is it when i call to complain i can't talk anyone in Australia, the people from overseas are rude, and they try to make you feel like you are lying about your problem, or they rush you, the fact you just spent 30 mins on hold, your pissed off, because the same thing keeps happening, these people in the call centres, need to learn, 1) how to speak english 2) how to be understand what we Vodafail customer are going thur 4) how to fix the problem quickly.