Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5132 Someone from NSW thinks vodafone is horrible at 27 Dec 2010 08:35:37 PM
At least every second call dropped out every day for 12 months. I spent a total of 120 hours complaining about my service. It was almost in[ossible to make myself understood. They tld me to turn my 3g off. I told them that if I had to turn my 3g off, they would end my 24 month contract and refund the $10 p/m for the iphone. Finally I had enough and called the ombudsman. I got a complaint number and called voda back. They asked me to send the phone back and they refunded the $130 I had paid for the phone. They did not refund the 13 X $79 I had paid for their shitty service. I never used the data as it was either so slow as to be unuseable or not in 3g so were not able to use it. I am with telstra and its shitty billing system but at least I can use the data and the calls don't drop out much