Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5142 Someone from VIC thinks vodafone is at 27 Dec 2010 08:38:32 PM
I have been with 3 for many years - mobiles & mobile broadband. My coverage with 3 hasnt been that bad. However, I have noticed that since 3 & Vodaphone have merged my coverage has become pretty bad. Often inside my house I have no coverage whereas before I didnt really have problems.
A few months ago I had an issue with my account - I had paid by BPAY & then got a txt saying my bill was overdue so I rang them & was told that I had to pay the bill over the phone or they will disconnect my services. I explained to the moron that I had already paid via BPAY & gave the receipt number etc I told him that under no circumstances was I paying the account again. He got quite demanding & was very rude but I refused to pay the account again & he basically called me a liar & said that I hadnt paid the bill. I got home that night & had a letter in the mail saying my phone bill had the wrong Bpay reference number on it!! That was why they couldnt find my BPAY pyt!! I rang them back & asked to speak to the rude moron that had practically called me a liar (I asked for his name when I initally rang) It was good to hear him squirm when I demanded an apology from him & told him that he was a rude pig!!
A few months ago I had an issue with my account - I had paid by BPAY & then got a txt saying my bill was overdue so I rang them & was told that I had to pay the bill over the phone or they will disconnect my services. I explained to the moron that I had already paid via BPAY & gave the receipt number etc I told him that under no circumstances was I paying the account again. He got quite demanding & was very rude but I refused to pay the account again & he basically called me a liar & said that I hadnt paid the bill. I got home that night & had a letter in the mail saying my phone bill had the wrong Bpay reference number on it!! That was why they couldnt find my BPAY pyt!! I rang them back & asked to speak to the rude moron that had practically called me a liar (I asked for his name when I initally rang) It was good to hear him squirm when I demanded an apology from him & told him that he was a rude pig!!