Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5168 Someone from NSW thinks vodafone is No Coverage in a Metro Areas?! at 27 Dec 2010 08:46:46 PM
I joined Vodafone about 5 years ago in regional New Zealand where the coverage was good. I moved to Australia believing this would continue. I signed up for a 24 month, $29 post-paid plan as I was attracted initially by the free calling to 3 and Vodafone. Of course to enjoy such a service, it is necessary to have coverage! At my parent's house in Wollongong I kept a measly 1 bar or no bars downstairs despite the house being on high ground apparently near a Vodafone mast? In Shell Cove, near Shellharbour, I get no coverage at all. I literally have to walk up the street holding my phone in the air to get one bar. I receive constant drop-outs. I also receive no coverage between Waterfall and Sutherland which I find ludicrous - these suburbs and those between them are less than an hour away from Sydney! Vodafone however deny there are any issues with their coverage in any of the areas I have identified problems. They blatantly lie on their website and get away with it. Why should I pay for a service that does not work and be involved with a company who deny any issues exist?