Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5176 Someone from NSW thinks vodafone is words can't even describe. at 27 Dec 2010 08:49:07 PM
I have spent two hours on hold to their customer service number, i had to hang up because the phone i was on ran out of battery. I had everything i was going to say and every record i had right in front of me, but no, it never happened because no one could be bothered to pick up the phone....and they're a phone company. BIGGEST JOKE. This was after i'd been in-store. Even the guy behind the counter warned me what i was in for.
They are charging me for a phone i have not used... and the bill is growing even without use.They claim it's a time delay, but why after six days of being switched off is it still adding on costs? Shouldn't they just do it at once and be done with it? Of course not, that is the LOGICAL thing to do.They are also showing me i have an unpaid bill. i have a receipt and over a week later apparently i still owe.
Vodafone struggles to provide decent coverage....anywhere!
The picture messages i send wake my contacts in the middle of the night over 24 hours after they were originally sent. Aren't I popular the next day? Thanks Vodafone.To receive messages, i have to actually send individual messages to each contact before i get just one that could have been sent hours ago.It takes ten minutes to open a single page on my iphone due to the little "Searching" in the corner that makes me want to throw my phone at the wall.
The 24 month contract is more expensive than one for a new iphone 4... and i'm receiving less for my money. Their three months early exit offer is clearly not enough, make it three months into the contract and they've got themselves a deal.
Their "spend and entitlements" page does not update, or does so very slowly ensuring their "valued" customers have exceeded their plan and then still tell them they can text their little heart out.
All in all, what can i say...
Will i be going back? Certainly not.
They are charging me for a phone i have not used... and the bill is growing even without use.They claim it's a time delay, but why after six days of being switched off is it still adding on costs? Shouldn't they just do it at once and be done with it? Of course not, that is the LOGICAL thing to do.They are also showing me i have an unpaid bill. i have a receipt and over a week later apparently i still owe.
Vodafone struggles to provide decent coverage....anywhere!
The picture messages i send wake my contacts in the middle of the night over 24 hours after they were originally sent. Aren't I popular the next day? Thanks Vodafone.To receive messages, i have to actually send individual messages to each contact before i get just one that could have been sent hours ago.It takes ten minutes to open a single page on my iphone due to the little "Searching" in the corner that makes me want to throw my phone at the wall.
The 24 month contract is more expensive than one for a new iphone 4... and i'm receiving less for my money. Their three months early exit offer is clearly not enough, make it three months into the contract and they've got themselves a deal.
Their "spend and entitlements" page does not update, or does so very slowly ensuring their "valued" customers have exceeded their plan and then still tell them they can text their little heart out.
All in all, what can i say...
Will i be going back? Certainly not.