Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5193 Someone from SA thinks vodafone is Very much after 3 merge at 27 Dec 2010 08:53:54 PM
It seems that after the 3 merger the coverage and service is crap. I have to get through to Mumbai when you have an issue sucks. I am now in the process of going to telstra as you get to speak to a real person in qld I have been with vodafone since 1996 so consider a fair loyalty. Now they can go to hell. I get 1 bar in the city and drop outs all over the place. I rang Mumbai and it was suggested to replace my sim. I did and hey guess what no difference. I am over the whole process. I have now recommended 20 friends to go to telstra who were considering vodafone. Man I am sick of the crap and everyone I speak to who is on vodafone are saying the same things. Time to move on. Oh I did get a $100 credit once for trying to leave!
28 Dec 2010 12:42:55 PM: You're lucky to get Telstra customer service in Australia. One call I made went from Phillipines, US, India - transferred from place to place and taking over an hour to get nowhere! I'm pretty cynical in that I don't believe any telcos know anything about good customer service at all.