We live in Nth Qld, and in the past 6 months have lived in 3 different suburbs, all of which are in the close metro area. The reception in all of these locations has been nothing short of terrible. We pay our bills on time for a service provided "apparently". My wife called them some months back to complain about the terrible service, only to be placed on hold by someone in Deli most probably. She had the tennacity to hold the line until she was answered, only to have the service that she was complaining about drop out mid conversation. My wife then called back and again after waiting the obligatory hour on hold, got cut off again mid complaint due to the terrible serice. Our problems do not end there. The phone I got with my contract died. I took it into my local vodafone outlet, only to be turned away and told to come back when they contact me with an outcome, but they didnt even take the phone off me. I may be a simple man but you cant fix a broken phone without the broken phone (so common sence would dictate). Well that was 5 months ago and since then I have grown tired of waiting, brought a cheap simple phone and had no drama, 'thanks' for the help vodafone. Rest assured if I was to forget to pay a bill on time, that they would expect me to rectify this problem ASAP, I think it only fair they do the same. It is clear from this well though out websight, that there is not a minority with the problem, it is much more widespread than anyone first though. Rest assured we will also be getting on contact with the TIO and the telicomunication ombudsman.