Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5231 Someone from NSW thinks vodafone is at 27 Dec 2010 09:00:39 PM
After about 3 months of our usb internet not working properly and ringing Vodafone multiple times and them blaming it on my computer or repaires and also Vodafone replacing my USB and sim card we are still having problems cancelling our contract. I'm sick of ringing up the call centre being on hold for about 30 minutes at a time (I have a life) and then when speaking to someone they cant do crap to help me or I can't understand them. I even tried to ring the head office (in Sydney) to complain and they ended up putting me back through to India again!!! All I want to do now is cancel my contract, but they wont just do this as they have to do an investigation on why its not working (if it frigin worked then I wouldnt want to cancel it). I'm so sick of their recpetion and customer service, they dont help crap and blame it on the customer saying it's their problem. Very much over it now, going through the investigation at the moment and they will most likely turn around and say I have to pay the cancelation fee as they will say it's working like they do every other time. I have put in a complaint to TIO, so hopefully something will be done to improve their shit service!!!! Something needs to be done!!!!
The website is useless and when you try to ask a question, it gives you an automated response back, after this you get an automated email. Upon responding to this, another automated email. Does anyone real, other than the 3 persons they have sitting in India, work for Vodafone???? It's a pity, I had been a customer for 13 years...