Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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525 Someone from QLD thinks vodafone is A Merry Go Round at 17 Dec 2010 06:57:16 PM
Fought a seven month pitch battle with Vodafail over a number of issues you are all aware of - voicemail coming in weeks late; phone not receiving inbound calls although you have reception; not able to make calls out (i.e. call failure) although you have 5 bars; data so slow it's not worth using (wifi hotspots for me!). Their 'help desk' tried the usual: a) put me on hold forever; b) told me the usual 'something wrong with your phone routine - not their network c) become the trouble shooter for vodafone network issues - yey sure if you pay me I can do that (i.e. document time/place and get them to call you as the problem is occuring - sure if I didn't have to wait an hour I could do that!); d) keep you on the 'help desk' merry go round until you just quit and give up. Well for me it just pissed me off more, and I finally got out of my contract last week. Although the funny thing was that when speaking with their 'help desk' to finally get rid of the contract two days ago, the phone dropped out three times, although I had 3 bars reception (after waiting an hour and a half each time to talk to them as well, sure this was the final way of Vodafail to stop me getting out of my contract!). Gone Telstra now ... at least I have good coverage and I can receive and make calls now!