Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5267 Someone from NSW thinks vodafone is 11 out of 10 at 27 Dec 2010 09:13:14 PM
Poor coverage. Have been on vodafail for a while. Have been on contract for quite some time i am just over complaining i have seriously heard a goat (i am not kidding) well it seriously sounded like one in the backround when trying to enquire.
For starters I went to vodafone on a plan about a year ago and was told 'i could get up to date balances on how much has been spent on my plan' that was the reason i went to a plan. Blatant false advertising. I found out when my mobile bill was excessive. depending who i talked to at the vodafone shops or over the phone enquiries all different answers. Even checked the website which stated that up to date balances could be checked.
After a week and a half of getting no where with customer service, was talking to the manager of the section i was calling and we were on a first name basis. got absolutely no where my bill was changing consistently every couple of days.
I had the problem resolved by calling a highly unpromoted number... The vodafone resolution team, i actually talked to someone in Australia, they read my file and fixed it quickly. But still wasted heaps of time. And if you look closely at the terms and conditions which you have to agree to it states;
INDEMNITY
You must indemnify and hold harmless Vodafone or its employees contractors
and agents and keep them indemnified, against all loss, actions,
proceedings, costs, expenses (including legal fees), claims and damages
arising from:
(a) any breach by you of these terms; or
(b) reliance by you on any information obtained through Myvodafone.com.au
'extract from vodafone website june 2009'
Meaning they can lie to us or give us misleading information, nice...
it might be worded differently now.
Now onto the present. In the shop it clearly states that i have coverage where i live and good coverage. Well in the real world its almost non-existent. While adding to consistent drop outs along the F3 freeway. At least 3 times in 15km. This is just on the Central Coast, One is between Tuggerah and Ourimbah, the other Near the top of the Ourimbah hill and another is not only between Ourimbah and Gosford exits but also right before the gosford exit.
But my advice to anyone having problems lodge a complaint and get the reference number then contact the TIO
For starters I went to vodafone on a plan about a year ago and was told 'i could get up to date balances on how much has been spent on my plan' that was the reason i went to a plan. Blatant false advertising. I found out when my mobile bill was excessive. depending who i talked to at the vodafone shops or over the phone enquiries all different answers. Even checked the website which stated that up to date balances could be checked.
After a week and a half of getting no where with customer service, was talking to the manager of the section i was calling and we were on a first name basis. got absolutely no where my bill was changing consistently every couple of days.
I had the problem resolved by calling a highly unpromoted number... The vodafone resolution team, i actually talked to someone in Australia, they read my file and fixed it quickly. But still wasted heaps of time. And if you look closely at the terms and conditions which you have to agree to it states;
INDEMNITY
You must indemnify and hold harmless Vodafone or its employees contractors
and agents and keep them indemnified, against all loss, actions,
proceedings, costs, expenses (including legal fees), claims and damages
arising from:
(a) any breach by you of these terms; or
(b) reliance by you on any information obtained through Myvodafone.com.au
'extract from vodafone website june 2009'
Meaning they can lie to us or give us misleading information, nice...
it might be worded differently now.
Now onto the present. In the shop it clearly states that i have coverage where i live and good coverage. Well in the real world its almost non-existent. While adding to consistent drop outs along the F3 freeway. At least 3 times in 15km. This is just on the Central Coast, One is between Tuggerah and Ourimbah, the other Near the top of the Ourimbah hill and another is not only between Ourimbah and Gosford exits but also right before the gosford exit.
But my advice to anyone having problems lodge a complaint and get the reference number then contact the TIO