26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5281 Someone from ACT thinks vodafone is Uberfail at 27 Dec 2010 09:19:28 PM
I have two phones on Vodafone plans, and have been a customer since 2006 when I worked for the company in many local Canberra stores. In the past three months the service that I used to rave to customers, friends and family about has gone from sublime to dismal with the calls to and from my Vodafone mobile accounts either dropping out after a few seconds or not getting through at all. Voicemail messages take days to reach me, and SMS can take anywhere between 30 minutes to 48 hours.

What annoys me the most is that Vodafone Customer Care (now located offshore - no Newcastle or Hobart call centres) insist that these problems are very uncommon for Canberra (which they insist is a suburb of NSW), and that turning 3G off on my handset for a couple of days will fix the problem. It's been six days for me now without 3G and I'm still experiencing the same problems.

I never thought I'd say it, but it looks like I'll be heading over to Telstra as soon as I can!