Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5283 Someone from NSW thinks vodafone is total at 27 Dec 2010 09:19:43 PM
i am in newcastle .. my messages can take 3 hours to be recieved, sometimes they can even just vanish, 3g works one minute the drops out, then comes back again without moving, picture messages are nearly impossibe, if i try 10 times one might get thru. voicemail can take days to come thru also. Been on going like this for nearly 3 months.
Tried calling vodafone several times. waited 40 min and had to hang up. Finally got someone to call me back. Total waste of time because i couldnt understand them. They put me thru to technical department and it took another 40 min so had to hang up again. Tried again another day and someone called me back. They kept trying to blame my phone and wanted me to keep trying to change my settings. They couldnt understand that it works perfect one minute then not the next so clearly the settings on the phone are ok and it is a network issue.
Nothing has changed since the settings were changed but there is no way i have hours to spare to try calling back to complain when they wont do anything about it anyway. so so so so bloody frustrating.
I also emailed my complaint.. what a joke that was. they emailed back about 3 times over a 3 week period asking me to confirm my details so they could continue the complaint. What a pathetic systems. Sorry to say it but my contract is up in 4 months and i am out of voda for good. Even if the network service is fixed i am not going to deal with a company that i cannot contact if i have an issue.
Tried calling vodafone several times. waited 40 min and had to hang up. Finally got someone to call me back. Total waste of time because i couldnt understand them. They put me thru to technical department and it took another 40 min so had to hang up again. Tried again another day and someone called me back. They kept trying to blame my phone and wanted me to keep trying to change my settings. They couldnt understand that it works perfect one minute then not the next so clearly the settings on the phone are ok and it is a network issue.
Nothing has changed since the settings were changed but there is no way i have hours to spare to try calling back to complain when they wont do anything about it anyway. so so so so bloody frustrating.
I also emailed my complaint.. what a joke that was. they emailed back about 3 times over a 3 week period asking me to confirm my details so they could continue the complaint. What a pathetic systems. Sorry to say it but my contract is up in 4 months and i am out of voda for good. Even if the network service is fixed i am not going to deal with a company that i cannot contact if i have an issue.