Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5291 Someone from NSW thinks vodafone is Massive fail! at 27 Dec 2010 09:23:23 PM
For the last few months I have had nothing but headaches with Vodafone..
Where do I begin?
Constant call fail.. I can be trying to make a phone call and it can take me up to 10-15 attempts to actually make a call
Phone drop outs.. Most annoying when I have been on hold to Vodafone for 45 minutes and then it drops out.. Then I have to battle Lara again..
Text messages not going through.. I can send a picture message at 3pm in the afternoon and it will get delivered at 3am the next morning.. Friends think I cant sleep!
Voicemail messages.. No missed calls then a week later I get a massive back log of voicemails messages.. Great when you boss is leaving messages on your phone and I ignore them..
The person you have called can not be reached.. my mother inlaw actually called my phone (which had full service) and it said I wasnt available!
Icing on the cake is when they put call barring on my phone and said I hadnt paid my last 2 bills.. I had paid the 2 bills and they had a glitch in the system which meant the payments didnt get put with the bill paid..
After spending at least 6 hrs on the phone to Vodafone.. They said it was my iphones problem, not them! After seeing todays story... I am not the only one.
They should be gving us credits on out bills!
Grrrr!
Where do I begin?
Constant call fail.. I can be trying to make a phone call and it can take me up to 10-15 attempts to actually make a call
Phone drop outs.. Most annoying when I have been on hold to Vodafone for 45 minutes and then it drops out.. Then I have to battle Lara again..
Text messages not going through.. I can send a picture message at 3pm in the afternoon and it will get delivered at 3am the next morning.. Friends think I cant sleep!
Voicemail messages.. No missed calls then a week later I get a massive back log of voicemails messages.. Great when you boss is leaving messages on your phone and I ignore them..
The person you have called can not be reached.. my mother inlaw actually called my phone (which had full service) and it said I wasnt available!
Icing on the cake is when they put call barring on my phone and said I hadnt paid my last 2 bills.. I had paid the 2 bills and they had a glitch in the system which meant the payments didnt get put with the bill paid..
After spending at least 6 hrs on the phone to Vodafone.. They said it was my iphones problem, not them! After seeing todays story... I am not the only one.
They should be gving us credits on out bills!
Grrrr!