Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5319 Someone from SA thinks vodafone is utter failure at 27 Dec 2010 09:32:08 PM
Major trouble with lack of data reception using USB mobile broadband modem and "attempting" to access the web while being in the middle of the CBD in adelaide. Trouble started within 1 month. Had to replace modems. Problems cropped up in another one month with the new modem and took about 6 weeks of nearly daily calls to the service centre with lame and non-concrete promises with no time frames for actions (not to mention the 30 min wait time before you can talk to anyone). After much painful interaction with the junior call centre staff finally got to the managers and got the connection disconnected. Lost one months' payment; luckily did not have to pay the early termination fee. But 10 months later got a call from a third party debt collecting agency asking me to pay up the whole money due for the supposedly 2 year contract. Absolutely blood boiling and painful.