Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5324 Someone from NSW thinks vodafone is poor at 27 Dec 2010 09:33:37 PM
I am a departmental head in a regional hospital in NSW. On a plan with Vodaphone with a Samsung SGH F480-V phone. I'm on-call one week in five but the reception is so poor at my home that on occasions I have to go 50 metres up the street and stand in the road to take and make calls without the signal dropping out. After having to do this in the rain one weekend I called Vodaphone to discuss changing the phone as a first step to see if that would make a difference. Even though I work in a 'mission critical' healthcare position and the ability to call me 24/7 during the on-call week, there was no assistance whatsoever from the company. I would have to break my contract, pay the exit fees etc etc. The hospital provided me with a long distance pager as an alternative and now I'm just waiting out the last few months of my contract to be able to jump to Telstra, and it can't come soon enough!