Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5356 Someone from VIC thinks vodafone is Epic Fail at 27 Dec 2010 09:47:31 PM
Vodafone deducted more money than they should've for two months and happened to not send me the bills explaining I had exceeded the limit for my mobile broadband internet. I only found out in my bank statements and luckily I had enough money in my account both times for the bills to be paid through direct debit. When I finally got through to them after a million hours and phone calls, they said they'd have to charge me a fee to send me my bills via email. I've wasted hours waiting to speak to someone and at last today somebody at the retentions team listened to my grievances. None of the other workers gave a damn. I've been having trouble with them since February of 2010 and they put me in a really complicated situation. I want some kind of monetary compensation for being inconvenienced. I'll never go back to them. Vodafone won't be part of my vocabulary any more.