Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5367 Someone from VIC thinks vodafone is at 27 Dec 2010 09:50:21 PM
I was talking to a vodafone, no, 3! staff member earlier for approximately 1 hour (including half hour on hold) trying to sort a few things out on my bill.
I applied for a $39 month to month broadband plan, it was a special offer emailed to me, they put me on and billed me $49 a month.
Also I did not receive my dongle until the 13th of December and was charged from the 30th of November!
The staff member had to put me on hold while he went to ask what a dongle was?
I phoned around the 12th of December to advise I had not received it and was told not to worry, I would not be charged. How was I to know it had been delivered to the Post Office when no notification was left to tell me? My contract stated that it would be delivered to my door and I would have to show I.D and sign.
The staff member could not explain to me what my volume limit was. It says I have passed this everytime I connect. He then put me through to a closed department.
I did not ask for my mobile to be put on the same bill. It has never been direct debited before as the broadband is nor did I give permission.
I am not happy with the signal either, I only get poor service, one bar only.
I have also been annoyed that my prepaid mobile was cancelled without advising me first.
I will consider cancelling my phone plan when it expires in February also but lets hope conditions improve.
I was talking to a vodafone, no, 3! staff member earlier for approximately 1 hour (including half hour on hold) trying to sort a few things out on my bill.
I applied for a $39 month to month broadband plan, it was a special offer emailed to me, they put me on and billed me $49 a month.
Also I did not receive my dongle until the 13th of December and was charged from the 30th of November!
The staff member had to put me on hold while he went to ask what a dongle was?
I phoned around the 12th of December to advise I had not received it and was told not to worry, I would not be charged. How was I to know it had been delivered to the Post Office when no notification was left to tell me? My contract stated that it would be delivered to my door and I would have to show I.D and sign.
The staff member could not explain to me what my volume limit was. It says I have passed this everytime I connect. He then put me through to a closed department.
I did not ask for my mobile to be put on the same bill. It has never been direct debited before as the broadband is nor did I give permission.
I am not happy with the signal either, I only get poor service, one bar only.
I have also been annoyed that my prepaid mobile was cancelled without advising me first.
I will consider cancelling my phone plan when it expires in February also but lets hope conditions improve.