Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5411 Someone from NSW thinks vodafone is BIG BIG FAIL at 27 Dec 2010 10:00:53 PM
Thankfully I finally managed to speak to someone! After weeks of the same on hold music and literally hours each day being passed around or hung up on by the Vodafone customer service people and two complaints to the TIO I actually spoke to someone who took me seriously. My favourite line was one man who said only "Thanks for calling Vodafone" before he hung up. But my main problem has now been sorted: I am now 'authorised' to access my own voicemail and make outgoing calls, the contract that took two weeks to be installed has gone through so I now have an operating phone - only to realise that the network service is so terrible I can only make one call in every three. I am plagued by the message 'call fail'. Or by my calls cutting out.
Simply not good enough. I hate the fact that I signed up for two years of this crap. Why oh why did I do it?
Please, wont the telephone God smite Vodafone for me? Well, I guess they're doing a good enough job of that themselves.
Simply not good enough. I hate the fact that I signed up for two years of this crap. Why oh why did I do it?
Please, wont the telephone God smite Vodafone for me? Well, I guess they're doing a good enough job of that themselves.