Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5417 Someone from VIC thinks vodafone is Worst joke by a clown at 27 Dec 2010 10:04:19 PM
Had been a Voda customer for nearly 3years but can't wait to leave once contract's over. Had a terrible experience with them.
Was charged $1300 for data charges I didn't even use.
Informed Voda of irregularities months after months & yet I was slapped with ridiculous amount of bills/smses demanding payments.
Here I was alerting them of something that wasn't right & there they were taking an oppurtunity to dump me with more demands for money.
Rang help cente & went into 3 different Voda shop to no resolutions and bills kept rising.
Everytime we rang the help desk, it's like speaking to a wall who echoes what we say. They need to move the call centre to AU & have proper English speaking operators who knows what on earth we are saying instead of repeating after themselves using scripts. It's so fake of them trying to be polite when they don't really care about our plight.
Call centre operator repeatedly said it's my fault & that I must pay off else I'll be taken to court. A supervisor then promised payment of just 200 since it was an error on their part and that someone will be in touch with me to confirm investigations & exact payment amount to be made.
No calls were received by me except smses demanding bill payment.
When eventually a call was received which was after weeks & months of complains, phone rang only once and sms came to inform us to ring call centre
& was put on hold again for hours.
Same explanation given & the wait started again. Calls/sms to ring helpdesk
and when someone eventually answered, issues passed to another dept and supervisoy and calls disconnected again.
Last resort; Made a complaint with TIO. Rang Vodafone to inform them of engagements with TIO; Within hours & max of 2 days, issues was resolved.
Eventually a payment of 280 was honoured after weeks/months of promise, threats of suspension & legal action by them.
Thanks to TIO but NO THANKS to VODA.
Was charged $1300 for data charges I didn't even use.
Informed Voda of irregularities months after months & yet I was slapped with ridiculous amount of bills/smses demanding payments.
Here I was alerting them of something that wasn't right & there they were taking an oppurtunity to dump me with more demands for money.
Rang help cente & went into 3 different Voda shop to no resolutions and bills kept rising.
Everytime we rang the help desk, it's like speaking to a wall who echoes what we say. They need to move the call centre to AU & have proper English speaking operators who knows what on earth we are saying instead of repeating after themselves using scripts. It's so fake of them trying to be polite when they don't really care about our plight.
Call centre operator repeatedly said it's my fault & that I must pay off else I'll be taken to court. A supervisor then promised payment of just 200 since it was an error on their part and that someone will be in touch with me to confirm investigations & exact payment amount to be made.
No calls were received by me except smses demanding bill payment.
When eventually a call was received which was after weeks & months of complains, phone rang only once and sms came to inform us to ring call centre
& was put on hold again for hours.
Same explanation given & the wait started again. Calls/sms to ring helpdesk
and when someone eventually answered, issues passed to another dept and supervisoy and calls disconnected again.
Last resort; Made a complaint with TIO. Rang Vodafone to inform them of engagements with TIO; Within hours & max of 2 days, issues was resolved.
Eventually a payment of 280 was honoured after weeks/months of promise, threats of suspension & legal action by them.
Thanks to TIO but NO THANKS to VODA.
27 Dec 2010 10:20:23 PM: They made you jump through all kinda hurdles & hoops I'd imagine.