Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5458 Someone from WA thinks vodafone is getting worse at 27 Dec 2010 10:15:54 PM
I started off with Vodafone 10odd years ago and was always extremely happy with their service, as well as customer service. I got the mobile broadband when that came out due to needing to travel with work- 2gig a month costing $70. Was happy to pay as I didn't need to much- and the freedom of wireless internet was what I needed. I was told it would be 3G coverage within a month. 18months of constant calls with them, due to receiving internet speeds of 5kb/sec on a good day the speeds finally came up to a more desirable speed. Not once did I receive accurate information from them on when the speeds would come up- nor any compensation for only receiving 1/4 of what I was paying for. Couldn't do anything as I was on a 2year contract....
In the last year- mobile coverage has also been terrible from home. Despite being 1km away from the nearest station and being well inside their "3G" coverage zone. Dropouts would occur every call, even with 4 bars signal still showing.
I recently moved and was moving into an area that would have no signal- so contacted them to see what I could do with my contract which still had time left. Bouncing around 5 different "service" centers, and over an hour on the phone I was told there was no option but to stay on the contract or cancel it. Despite bringing up the terrible service over the past year, and my 10years loyalty with them did nothing so I told them to stick it and begrudgingly paid the $1000+ to rid myself of them for ever.
The last year I know of a good dozen or so with the same stories, and this site shows the scale of it. Good to see something to stick it to them with!
In the last year- mobile coverage has also been terrible from home. Despite being 1km away from the nearest station and being well inside their "3G" coverage zone. Dropouts would occur every call, even with 4 bars signal still showing.
I recently moved and was moving into an area that would have no signal- so contacted them to see what I could do with my contract which still had time left. Bouncing around 5 different "service" centers, and over an hour on the phone I was told there was no option but to stay on the contract or cancel it. Despite bringing up the terrible service over the past year, and my 10years loyalty with them did nothing so I told them to stick it and begrudgingly paid the $1000+ to rid myself of them for ever.
The last year I know of a good dozen or so with the same stories, and this site shows the scale of it. Good to see something to stick it to them with!